AceTraq Terms of Service — Parents

Last updated: 11 November 2026
Version: 1.2

1. These terms

These terms are between you and Rab Labs Ltd, a company registered in England and Wales under company number 17322371, whose registered office is at 22 Gillis Square, London SW15 5FG (“we”, “us”, “our”). They govern your use of AceTraq, a service we provide.

By creating an account you agree to these terms. If you do not agree to them, do not use AceTraq.

Our Privacy Notice explains what we do with personal information. It is not part of these terms, but please read it.

Any phrase introduced by “including”, “for example”, “such as” or any similar expression is illustrative and does not limit what precedes it.

Contact: support@acetraq.com

2. Who can use AceTraq

You must be 18 or over to hold an account under these terms, and you confirm that you are when you register.

You may add a child to your account if you are their parent or guardian, or if you otherwise have authority to provide their information and to decide who may see it. You confirm you have that authority for each child you add.

You may be able to give a child linked to your account their own access to AceTraq, depending on your plan. It is your choice whether to enable it, and you may withdraw it at any time. Separate terms may apply. If you give your child access, you are responsible for their use of AceTraq. We may suspend or end your child’s access where we reasonably consider it necessary, including if it is misused or to protect your child or anyone else.

3. Your account

Keep your login details secure and do not share them. You are responsible for what happens on your account.

Keep your information accurate and up to date. If you think someone else has used your account, tell us at support@acetraq.com.

Sharing a child’s record with other adults. The adult who registers a child is the main account holder for that child. The main account holder may share a child’s record with other adults who have parental responsibility for the child or who help care for them — for example a step-parent, grandparent or carer — in the ways the app allows. Sharing may depend on your plan. Each other adult must register their own AceTraq account, and accept these terms, before they can access the record.

An additional adult can see and use a shared child’s record as the app allows. Only the main account holder can add or remove children, connect or remove coaches, join or leave a club, share the record with anyone else, or manage the main account.

If you are the main account holder, you decide who you share a child’s record with, and you are responsible for that decision. We do not check the relationship between an additional adult and the child. You confirm that each adult you choose has parental responsibility for the child or helps care for them, and that you are entitled to share the child’s record with them. You can disconnect an additional adult at any time.

If you are an additional adult, you confirm that you have parental responsibility for the child or help care for them, and that you use the child’s record with the main account holder’s agreement, and only in connection with the child’s tennis. You also confirm that you are not accessing it in your capacity as a coach, or on behalf of any coach, club or other tennis organisation. A coach must connect to a child through a coach account, under our Coach Terms.

Additional adults may lose access to a child’s record, including if the main account is closed, the record is deleted, the main account holder disconnects them, or sharing is no longer included in the main account holder’s plan. Their own accounts are not affected.

4. What AceTraq is, and what it is not

AceTraq is a tool for recording, organising and sharing information about a young player’s tennis development. We provide the software. We do not provide coaching.

Development plans, targets, ratings, session feedback, progress summaries, homework and tournament goals are written by coaches. They are the coach’s own professional judgement. We do not create, check, approve, correct or endorse them, and we are not responsible for their quality, accuracy or suitability.

We may in future allow coaches to record voice notes about a session. If we do, a coach may choose to share the recording, or a transcript or summary of it produced with automated tools. What a coach shares is still the coach’s own professional judgement, and a transcript or summary may contain errors. If you think something is wrong, raise it with the coach.

Your relationship with a coach or club — including any agreement about lessons, fees, membership, attendance or anything else — is between you and them. AceTraq is not a party to it, and we are not involved in any dispute between you.

Training and physical activity. A coach decides what training a player does and how much. AceTraq records and displays it. Features that track homework completion, including streaks and daily logging, are there to keep a record — they are not instructions to train and are not a training programme set by us. You are responsible for supervising your child’s physical activity, for deciding what is appropriate for them, and for seeking medical advice where that is sensible. If your child is unwell, injured, or has a condition that affects exercise, that is a matter for you, your child’s coach and a qualified medical professional.

Rankings shown in AceTraq come from the LTA’s published rankings. We do not control that information and cannot guarantee it is current or accurate.

5. Coaches, clubs and connections

In this section, “you” means the main account holder. Only the main account holder can connect or remove a coach, accept a coach’s invitation, or join or leave a club.

You may connect a coach to your child directly. Each coach you connect to a child is the Lead Coach for that child.

We may in future allow a Lead Coach to give other coaches who work with your child access to their information. If we do, it will be subject to a setting you control.

Clubs and other organisations. You may join a club, or give an academy, governing body or other organisation access to your child’s record. Coaches approved by a club, including coaches approved after you join, can then see and add to your child’s record. The club decides which coaches it approves. Access through a club or organisation ends when you leave it, and may also end if the club removes your child, a coach leaves the club, or the club’s agreement with us ends.

You can remove any coach connected to your child directly, and leave any club, at any time. Leaving a club removes access for all of its coaches.

Contact details. Coaches, clubs and other organisations with access to your child’s record, and additional adults, may see each other’s names and contact details. You are each responsible for how you use them.

Content written by a coach stays with the player. If a coach is removed, leaves a club, or their account is closed, what they wrote stays in your child’s record and may continue to show their name. While a coach has access, they may edit or delete their own work, which may also remove records linked to it, such as your record of homework completed.

We do not check a coach’s qualifications, accreditation, insurance, criminal record or identity, and we do not vouch for anyone, including coaches approved by a club. Whether to connect with a coach, join a club, or let anyone work with your child is your decision.

6. Information about your child

You decide what to enter. The main account holder controls access to a child’s record by connecting coaches, joining clubs and sharing it with other adults.

Do not enter medical, diagnostic or health information about your child anywhere in AceTraq.

The main account holder may delete a child’s record, or ask us to delete information by emailing support@acetraq.com. Our Privacy Notice explains what happens then.

Disputes about parental authority. We deal with the main account holder in relation to a child’s record, and where the main account holder and an additional adult disagree, we follow the main account holder’s instructions. We are not obliged to determine, investigate or arbitrate any dispute about parental responsibility or authority, and we are not responsible for the consequences of any such dispute. Where authority is disputed, we may suspend an account or decline to act until the dispute is resolved between the people involved or by a court, and we may act on a court order without further notice to you. This does not prevent us from dealing with a valid data protection request relating to a child, including one from a parent with parental responsibility who is not the main account holder, or who has been disconnected.

Data protection rights belong to the child, not to you. You exercise them on your child’s behalf while your child is too young to do so. As a child matures, they may be able to exercise those rights themselves, including asking us for a copy of their information or asking us to delete it. Where that happens we will handle it appropriately, taking your child’s age and understanding into account.

7. Free and paid features

AceTraq has a free plan (AceTraq FREE) and a paid plan (AceTraq PRO). We will make clear which features are in which plan.

Price and payment depend on the channel you subscribe through. At present, subscriptions are sold through the Apple App Store or Google Play, and we may offer other channels in future. The price, billing period and payment terms are those shown to you at the point of purchase on that channel, and prices may differ between channels.

Where you subscribe through an app store, your payment contract is with that store, not with us. They take payment, handle renewals, and deal with refunds. We cannot process a refund for a purchase made through an app store, and cannot see your payment details.

60 days of AceTraq PRO Trial Version, free. Every new parent account gets AceTraq PRO Trial Version free for 60 days, starting when the account is created. The Trial Version includes the features of AceTraq PRO, except that you can add only one player to your account, cannot share a child’s record with other adults, and cannot give a player their own login. Those features are only available with a paid AceTraq PRO subscription. You do not need to give any payment details, and the Trial Version does not go through Apple or Google. When the 60 days end, your account automatically moves to AceTraq FREE. You are never charged unless you choose to subscribe, and there is nothing to cancel.

Subscribing to PRO. AceTraq PRO is a monthly subscription, bought through the Apple App Store or Google Play at the price shown at the point of purchase. It renews every month until you cancel it in that store’s settings.

Subscribing during your Trial Version. If you subscribe before your 60 days are up, your Trial Version ends and your PRO subscription starts on the day you subscribe. Any trial days you have not used are given up, billing starts straight away, and your subscription renews every month until you cancel it.

Cancelling. Where you subscribed through an app store, cancel in your account settings with that store. Where you subscribed directly with us, cancel in the app or by emailing support@acetraq.com. Cancelling stops future payments; your access continues until the end of the period you have paid for.

Changing prices or features. We may change our prices, and we may add, change or withdraw features. Where a change materially reduces what you receive, or increases what you pay, we will tell you in advance and you may cancel.

If your Trial Version ends, a payment fails, or your subscription is cancelled or lapses, your account moves to AceTraq FREE and PRO features stop. Your account and your children’s records remain, including any players you added while subscribed, subject to our Privacy Notice.

8. Your right to change your mind

If you subscribe directly with us, you normally have 14 days to cancel and get a refund.

Because AceTraq gives you immediate access, we will ask you to agree that access begins straight away and to acknowledge that you lose the 14-day right when it does. We will confirm your agreement and acknowledgement to you by email. If you do not agree, access begins after the 14 days.

Where you subscribed through an app store, that store’s own refund and cancellation policy applies.

Nothing here affects your legal rights if the service is faulty or not as described.

9. Using AceTraq properly

You agree not to:

use AceTraq for anything unlawful, or to harass, abuse or harm anyone
enter information about a child you have no authority to provide
enter anything false, misleading, offensive or defamatory
try to access another user’s account or information you are not entitled to see
copy, scrape, extract or reuse information from AceTraq beyond your own family’s use
interfere with the service, try to get around its security, or reverse-engineer it
resell or commercially exploit the service

We may suspend or close an account that breaches these terms, or where we reasonably believe it is necessary to protect a child, another user, or us.

Content we do not allow. You must not add anything illegal to AceTraq, or anything that is pornographic or sexually explicit, or that encourages, promotes or gives instructions for suicide, self-harm or eating disorders. This applies to everyone who uses AceTraq.

We may remove any content, and suspend or end any account or login, where we reasonably believe the content is illegal, harmful to a child, or breaks these terms.

To report content, or to complain about a decision we have made, including removing your content, contact support@acetraq.com. We review every report and complaint and decide what action to take.

10. Content and ownership

We own AceTraq — the software, design, branding and everything in it other than user-entered content. You get permission to use it while your account is open, and nothing more.

You keep ownership of what you enter. You give us permission to store, copy, display, adapt and use it in order to run and improve the service, and to share it with anyone who has access to the child’s record. This includes analysing it, and processing it using automated and machine-learning techniques, including through third-party providers, to produce insights, summaries and trend analysis. This permission continues for as long as we hold the content. If you give your child access, this also applies to anything they enter, and you give this permission on their behalf.

We may keep and use information in aggregated or anonymised form, which does not identify anyone, indefinitely.

Do not enter anything you do not have the right to enter.

11. Availability

We do not promise that AceTraq will always be available, uninterrupted or error-free. We may change it, suspend it, or stop providing it or any part of it.

Early release. AceTraq may be made available in early release or as a trial. During that time, features may change significantly or be withdrawn, and may not always work as expected.

If we withdraw the service altogether, we will give you reasonable notice and stop future billing. Where you subscribed through an app store, any refund is handled by that store under its own policy. Where you subscribed directly with us, we will refund the unused part of any period you have paid for.

Events outside our control. We are not responsible for failing to provide the service, or for delay in doing so, where this is caused by something outside our reasonable control. If that happens we will let you know, and if it continues for a significant period you may cancel.

12. Our responsibility to you

We do not exclude or limit our liability where the law does not allow it. That includes liability for death or personal injury caused by our negligence, for fraud, and for breach of the rights the Consumer Rights Act 2015 gives you.

Subject to that:

We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that is not foreseeable.
We are not responsible for the acts, omissions, advice, conduct or quality of any coach, club or other organisation, or for anything arising out of your relationship with them.
We are not responsible for injury, illness or harm arising from training, exercise or competition, except where it results from our own negligence.
We are not responsible for loss caused by information you or a coach enters being wrong, or by rankings information published by the LTA being wrong.
We are not liable for business losses. AceTraq is for personal, family use.
Where we are liable, our total liability for all claims relating to any 12-month period is limited to the greater of the amount you paid us in that period and £100.

13. Ending this agreement

You may close your account at any time. We will handle your information as set out in our Privacy Notice. If you are the main account holder, closing your account deletes the records of the children on it, and any additional adults lose access to them.

We may end this agreement, or suspend or close your account, if you materially breach these terms, or on reasonable notice if we stop providing the service.

We may also close your account for any other reason by giving you at least 30 days’ notice. If we do, we will stop future billing, and where you subscribed directly with us we will refund any unused part of a period you have paid for. If you are the main account holder, you can ask us for a copy of your children’s records before your account closes.

Closing an account does not entitle you to a refund except as set out in these terms or as the law requires.

Sections 3, 6, 10, 12 and 15 continue to apply after this agreement ends.

14. Changes to these terms

We may change these terms. Where a change materially affects your rights, we will tell you in advance and, where appropriate, ask you to accept the new version. If you do not accept, you may close your account.

The version and date at the top show which terms apply.

15. General

If we do not enforce a term, that does not mean we give it up.

We may transfer our rights and obligations under these terms to another organisation, for example if we sell or transfer part of our business. We will tell you if this happens, and it will not affect your rights under these terms. You may not transfer yours.

If any part of these terms is found to be unenforceable, the rest continues to apply.

These terms are between you and us. Nobody other than you, us and, where you obtained AceTraq through the Apple App Store, Apple, may enforce them.

Dispute resolution. We do not currently use an alternative dispute resolution provider. If you have a complaint, please contact us at support@acetraq.com and we will try to resolve it.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own courts.

Appendix — Apple App Store

This appendix applies only where you obtained AceTraq through the Apple App Store. Where it conflicts with the rest of these terms, this appendix applies.

These terms are between you and us only, not with Apple. We, not Apple, are responsible for AceTraq and its content.
Your licence to use AceTraq is non-transferable and limited to use on Apple-branded products that you own or control, as permitted by the Usage Rules in the App Store Terms of Service, except that AceTraq may be accessed and used by other accounts associated with the purchaser through Family Sharing or volume purchasing.
Apple has no obligation to provide any maintenance or support for AceTraq.
If AceTraq fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation in relation to AceTraq. Any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to a warranty are our responsibility and not Apple’s, subject to the rest of these terms.
We, not Apple, are responsible for addressing any claim by you or a third party relating to AceTraq or your use of it, including product liability claims, any claim that AceTraq fails to conform to a legal or regulatory requirement, and claims arising under consumer protection, privacy or similar legislation.
We, not Apple, are responsible for investigating, defending, settling and discharging any third-party claim that AceTraq, or your possession and use of it, infringes that third party’s intellectual property rights.
You confirm that you are not located in a country subject to a US Government embargo or designated as a terrorist-supporting country, and that you are not on any US Government list of prohibited or restricted parties.
You must comply with any applicable third-party terms when using AceTraq, for example the terms of your mobile data provider.
Our details: Rab Labs Ltd, 22 Gillis Square, London SW15 5FG, United Kingdom. Email: support@acetraq.com. Telephone: +44 7438 051783. Please send any questions, complaints or claims about AceTraq to us.
Apple and its subsidiaries are third-party beneficiaries of these terms, and on your acceptance of them Apple will have the right to enforce them against you as a third-party beneficiary.

Rab Labs Ltd, 22 Gillis Square, London SW15 5FG, United Kingdom
support@acetraq.com